Shipping policy
Shipping Policy
This Shipping Policy explains how and when your order is processed, shipped, and delivered. By placing an order with Excusato, you agree to all terms outlined below.
1. Order Processing Time
All orders are processed within 24–48 business hours. Weekends and public holidays are not counted as processing days. Once an order enters processing, it cannot be modified or cancelled.
2. Shipping Times
Estimated delivery times:
Europe: 5–12 business days
USA & Canada: 7–15 business days
United Kingdom: 6–12 business days
Australia: 10–20 business days
Rest of World: 10–25 business days
These delivery times are estimates only and are not guaranteed. Delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control do not qualify for refunds or compensation.
3. Tracking Information
Tracking information will be provided once your order has been fulfilled and shipped. Please allow 24–72 hours for tracking updates to appear. Excusato is not responsible for delays in tracking updates or for incorrect contact information provided during checkout.
4. Incorrect Address / Failed Delivery
Customers are responsible for providing accurate shipping information. Excusato is not liable for orders that are lost, undelivered, or returned due to incorrect or incomplete addresses, failed delivery attempts, or unclaimed packages. Returned packages may require an additional reshipping and handling fee. Refunds will not be issued for address-related errors.
5. Lost or Stolen Packages
Once a package has been marked as Delivered by the shipping carrier, Excusato is not responsible for lost, stolen, or missing packages. Customers are responsible for contacting the shipping carrier to resolve delivery issues. Refunds or replacements will not be issued for orders marked as delivered.
6. Delayed Orders
Shipping delays caused by carriers, customs processing, weather events, strikes, or other external factors are outside Excusato's control and do not qualify for refunds, cancellations, or compensation.
7. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact excusatobrand@gmail.com within 7 days of delivery. Include clear photos of the item, its packaging, and the shipping label. Approved claims will receive a replacement at no additional cost. Refunds are not provided for damaged or defective items; replacements only.
8. International Duties & Taxes
Depending on your country, import duties, VAT, customs fees, or other taxes may apply. These charges are not included in the purchase price and are the responsibility of the customer. Refusal to pay customs fees will not qualify for a refund.
9. Order Cancellations
Orders may be cancelled within 1 hour of purchase. After this period, orders cannot be cancelled, modified, or changed.
10. Contact
For any shipping-related questions or support, please contact:
Email: excusatobrand@gmail.com